Parent Guide — Koru Family

Welcome to
Koru Family

A warm, knowledgeable companion to help you support your child — whether you're navigating a diagnosis, understanding therapy, or just looking for strategies to use at home.

👨‍👩‍👧 Audience: Parents & Caregivers

⏱ Read time: ~4 minutes

🌐 App: family.koruclinical.com

Overview

What is Koru Family?

Koru Family is an AI-powered support companion for parents and caregivers of children with additional needs. It's available any time — day or night — to answer your questions, help you understand what's happening in therapy, and give you practical strategies to use at home.

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Available 24/7

Get support whenever you need it — late at night, between appointments, or in the middle of a difficult moment.

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Personalised to your child

Tell Koru about your child once — name, age, diagnosis — and every conversation is tailored to your situation.

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Chat or voice

Type your questions or speak them aloud. Koru listens and responds in warm, plain language — no jargon.

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Private and secure

Your conversations are private to you. Koru is a safe space to ask anything — no question is too small.

Getting Started

Setting up your account

Getting started takes just a few minutes. You'll create an account, tell Koru about your child, and be ready to chat straight away.

1

Request access or accept your invitation

Visit family.koruclinical.com and either click Request Access to register yourself, or click the Accept Invitation link in your email if your clinic sent you one.

2

Create your account

Enter your name, email address, and choose a password. You only do this once.

3

Tell Koru about your child

Enter your child's name, age, and diagnosis or area of concern. If you have more than one child, you can add them all.

4

Choose your support goals

Select what matters most to you right now — understanding behaviour, home strategies, navigating the system, or something else. Koru uses this to personalise your experience.

Support Modes

Five ways Koru can help

Koru has five support modes — each one focuses on a different area of your journey. Switch between them any time from the chat screen.

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Understanding Behaviour

Make sense of what your child is communicating through their behaviour — and what might be driving it.

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Home Strategies

Practical, evidence-based strategies you can use right now — routines, transitions, mealtime, bedtime, and more.

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Understanding Therapy

Plain-language explanations of what happens in therapy, what terms mean, and how to support your child's progress at home.

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Navigating Diagnosis

Support for understanding your child's diagnosis, what it means day-to-day, and how to find the right services and support.

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Crisis Support

Calm, practical guidance for difficult moments — when behaviours escalate or you're not sure what to do right now.

Using the App

How to get the most from Koru

Koru works best when you give it context. The more you share about your child and your situation, the more helpful and specific its responses will be.

Tips for great conversations

Be specific — describe the situation, not just the problem

Share what you've already tried — Koru will build on it

Ask follow-up questions — dig deeper into any answer

Switch modes to match what you need right now

Use voice if typing feels like too much effort

What Koru can help with

Understanding why a behaviour is happening

Creating visual schedules and routine supports

Preparing for appointments and assessments

Understanding therapy reports and goals

Finding the right words to advocate for your child

💡 Koru remembers your child's details across conversations — you don't need to re-explain every time you open the app.

Multiple Children

Supporting more than one child

If you have more than one child with additional needs, Koru Family supports them all. Each child has their own profile, their own conversation history, and their own personalised support.

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Add a child any time

Tap Add Child in the header to create a new profile. Enter their name, age, and diagnosis — it takes less than a minute.

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Switch between children

Use the child switcher in the header to move between profiles. Koru immediately adjusts to that child's context.

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Separate conversation history

Each child has their own chat history — nothing gets mixed up. You can always go back and review previous conversations.

Each child's profile is completely separate. Switching children doesn't affect the other's history or settings.

Voice Support

Using voice with Koru

Sometimes typing isn't what you need. Koru has a built-in voice feature — tap the microphone and speak naturally. Koru listens, understands, and responds out loud.

1

Tap the microphone button

The mic button is in the chat screen. Tap it and Koru is immediately listening — no extra steps needed.

2

Speak naturally

Talk to Koru the way you'd talk to a knowledgeable friend. Full sentences, questions, stories — whatever you need to share.

3

Koru responds out loud

You'll hear Koru's response spoken back to you in a calm, warm voice. You can also read it in the chat.

4

Tap again to stop

Tap the microphone again to end the voice session and return to text chat any time.

You're ready to go

Koru is here
when you need it

You don't have to have all the answers. Koru Family is here to help you understand, plan, and feel more confident supporting your child — one conversation at a time.